Booking, Cancellation and Refund Policy

Last updated: 20 October 2026

At Li’L Healing Room, I understand that life can be unpredictable. This policy explains how appointments are booked, changed or cancelled, and how payments and packages are managed. My aim is to treat every client fairly while ensuring that appointment time is respected.

1. Booking an appointment

Appointments can be requested or booked through the booking options provided on my website. Please check the service description, price, duration and appointment details before confirming your booking. Your appointment is confirmed once the required booking steps have been completed and any applicable payment or deposit has been received.

Please ensure that your contact details are correct so that I can send confirmations and important appointment information.

2. Services and prices

The current prices are:

Individual therapies: £60 per session.

Sanctuary Session: £90 for a 90-minute session.

Sanctuary Reset — four sessions: £340.

Sanctuary Reset — six sessions: £500.

Prices and service details may be updated from time to time. The price agreed at the time of purchase will apply to that booking or package, subject to any applicable legal rights.

3. Sanctuary Reset packages

The Sanctuary Reset is a package of personalised sessions designed to offer continuity and time to explore what may be helpful for you.

The four-session package costs £340, and the six-session package costs £500. These are one-time purchases, not subscriptions.

Package validity:

All sessions included in a Sanctuary Reset package must normally be used within six months of the purchase date, unless a different period has been agreed with me in writing.

Your first session is booked through the designated Sanctuary Reset booking calendar. The remaining sessions are arranged together, one at a time, so that appointments can be planned around your needs and availability. Please allow enough time to arrange your appointments within the six-month period. If exceptional circumstances arise that may affect your ability to use your sessions, please contact me as soon as possible. I may agree to extend the validity period where appropriate. The package is personalised rather than a rigid programme. It does not guarantee a particular outcome. Package sessions are intended for the person who purchased the package and cannot be transferred to another person without my written agreement.

The six-month validity period does not override any statutory cancellation, refund or other consumer rights that may apply.

4. Changing or cancelling an appointment

If you need to change or cancel an appointment, please provide at least 48 hours' notice by emailing [email protected] or using the booking calendar method provided.

Where at least 48 hours' notice is given, I will work with you to rearrange the appointment, subject to availability.

If you cancel with less than 48 hours' notice or do not attend, a late-cancellation or missed-appointment charge may apply, provided the charge has been clearly communicated in advance and is fair and lawful in the circumstances.

For Sanctuary Reset packages, a late cancellation or missed appointment may result in the relevant session being deducted from your package where this has been clearly explained and agreed in advance, and the deduction is lawful and fair. I will take account of exceptional circumstances where appropriate.

If you need to cancel or rearrange, please contact me as soon as possible so that we can discuss the available options.

5. If I need to cancel or rearrange

Occasionally, I may need to change an appointment due to illness, unforeseen circumstances or other reasons.

If this happens, I will contact you as soon as reasonably possible to arrange an alternative appointment or, where appropriate, provide a refund for a service that cannot be delivered. You will not be charged for an appointment that I cancel and do not provide.

If I am unable to provide a package session, I will work with you to arrange an alternative within the package validity period or discuss an appropriate extension or refund where applicable.

6. Arriving for your appointment

Please arrive at the agreed time. If you arrive late, the session may need to finish at the originally scheduled time so that other appointments are not affected. If you are late, I will do my best to accommodate you where possible, but I cannot guarantee that the full session duration will be available. If you are unable to attend in person or need to discuss an adjustment, please contact me as soon as possible.

7. Health information and treatment suitability

Before certain treatments, I may ask you to complete a client intake form and provide relevant information about your health, allergies, medication or other factors that may affect suitability. Please answer these questions as accurately as possible and tell me if your circumstances change. If I believe a treatment may be unsuitable or require further consideration, I may adapt the session, recommend that you seek appropriate medical advice, postpone the appointment or decline to proceed. Your safety, comfort and informed consent are important. You may ask questions, decline an option or ask for a treatment to stop at any time.

8. Payments and refunds

Payment arrangements will be explained during booking or at the time of purchase. Where a refund is due, it will be handled in accordance with applicable law and the circumstances of the booking. If you have purchased a package and wish to discontinue it, please contact me to discuss the unused sessions. Any refund calculation will take account of the package terms, the sessions already provided, the price and value of those services, and your applicable legal rights. The expiry of a package or a cancellation charge will not automatically remove any statutory right to a refund or cancellation that applies to your circumstances.

9. Online purchases and your right to cancel

When you purchase a service or package online, you may have a statutory cooling-off right, commonly 14 days for qualifying distance service contracts. The exact rules depend on the contract and circumstances. If you ask for a service to begin during the cooling-off period, additional requirements may apply, including obtaining the appropriate request and acknowledgement. Your cancellation rights will be explained where required.

Nothing in this policy is intended to remove rights you have under consumer law.

10. Respect, boundaries and comfort

Li’L Healing Room aims to provide a welcoming, respectful and non-judgemental environment. All treatments and sessions are subject to appropriate boundaries, suitability and consent. Any proposed treatment will be discussed with you, and you may decline or stop at any time.

I reserve the right to end or decline a session where necessary to protect the safety, wellbeing or reasonable boundaries of either person.

11. Contact

If you have questions about bookings, cancellations, packages or refunds, please contact:

Li’L Healing Room

Email: [email protected]

Website: https://lilhealingroom.co.uk